Delete your PayTone account

You can delete your PayTone account and the personal data linked to it at any time.

How to delete

• In the app: open Settings → Account → Delete account and confirm.
• By email: write to hello@lightday.tech with the subject line "Delete account", quoting your registered mobile number and your shop name.

What is deleted

Your account, shop profile, owner name and address, mobile number, UPI account entries, linked devices and pairing codes, voice settings and sessions. This is completed within 30 days of your request, and every linked device is signed out.

What is kept, and for how long

• Payment records are kept for 8 years so a dispute about a payment can still be answered and for tax records. They are anonymised: unlinked from your name, number and shop, and kept only as amount, currency, payment rail and time.
• The original bank notification or SMS text stored with a payment is erased 90 days after the payment.

See section 11 of our Privacy Policy for details.